Customer Service
Quality Customer Service is a requirement in today’s ever changing landscape. Having a system that makes it hard to find the information you need will make it hard for you to give outstanding customer service.
Simpletrak 2.0 comes with a plethora of automated reports and easy to read dashboards so you can give your customers exactly what they need. Whether you are on the go, or at your desk, with a click of a button you can create and send a report with ease.
Benefits
Giving excellent customer service will lead to more business in the long run. You can also give your customer the ability to access their own job information. Simpletrak 2.0’s Customer Portal gives the customer an overview of all the jobs in your facility.
The Customer Portal shows what step is being performed on their order and when the job will be completed and shipped. The Customer Portal will show invoices, certifications, and shippers. By having this information readily available for the customer at any time, this frees up your time to focus on other things.
Key Features
Order Status Screen
Providing excellent Customer Service is easier than ever in Simpletrak 2.0. Our easy to read dashboards and reports can be accessed from anywhere. Reports can be sent with a click of a button at a customer’s request.
Progress Indicators
Providing excellent Customer Service is easier than ever in Simpletrak 2.0. Our easy to read dashboards and reports can be accessed from anywhere. Reports can be sent with a click of a button at a customer’s request.
Customer Service Filters
Providing excellent Customer Service is easier than ever in Simpletrak 2.0. Our easy to read dashboards and reports can be accessed from anywhere. Reports can be sent with a click of a button at a customer’s request.
Order Zoom Back
Providing excellent Customer Service is easier than ever in Simpletrak 2.0. Our easy to read dashboards and reports can be accessed from anywhere. Reports can be sent with a click of a button at a customer’s request.